1. Welcome to Manheim Auctions
When it
comes to buying or selling used vehicles, no one can match
Manheim’s experience, understanding and
reputation for results. As the world’s largest vehicle
auction company and together with our unrivalled resources
and depth of experience, we set the standard within the
industry.
While we are always looking to develop our portfolio
of services, we never lose sight of the most important
link in the chain. That’s you, our customer. At Manheim,
we know that it’s still very much a people industry.
That is why experts from all sectors of the motor trade
form the backbone of our company and importantly, we make
sure that their insight and expertise is made available
to you, wherever and whenever you need it.
Whether you’re buying or selling, Manheim plan to
make it as quick and easy as possible. If there’s
anything you’re not sure about then don’t hesitate
to call us on 0870 252 0400. Our fully trained and professional
staff are on hand to help you.
2. Pick the Auction for You
Whatever you’re looking for, we have the auction
for you. With a national network of 18 cars auction centres
and 7 commercial vehicle auction centres throughout the
UK offering over 600,000 vehicles a year, you will be sure
to find what you’re looking for.
Visit Auction Centres to find out the
best auction centre for you including full sales programme,
directional details, key staff and local amenities.
3. At the Auction
At every Manheim Auctions’ Centre you’ll find
the most experienced and friendly people in the business.
So, if there’s anything you’re not sure about,
or you want more detailed information, all you have to
do is ask.
Where do all the vehicles come from?
Our excellent reputation and expertise in the industry
allows us to work with some of the most respected companies
in the country. A number of large and small fleet companies
choose to sell their vehicles through Manheim. National
and local authorities, manufacturers, rental companies,
dealers and of course, members of the public all add to
the diverse mix of quality vehicles available to you at
Manheim.
Our role is to act as an agent for both the seller
and the buyer, bringing them together and providing the very
best service for both.
Auction catalogue
All Manheim Auctions
Centres produce a catalogue on the day of the sale. This
is your guide to what’s available
that day in the sale. It will tell you what vehicles are
to be sold and in what order.
You can also use our Fax-U-Back
service the day before the sale to receive details of all
the vehicles coming up for sale. This will help you prepare
for your visit to Manheim Auctions. Details of the Fax-U-Back
service can be found in Auction Centres
Looking around vehicles
On the day
of the sale, once you have your catalogue, take it with
you when you have a look around the vehicles. If you are
unfamiliar with the auction centre, a member of staff can
advise you where to find the sale day vehicles. Don’t
miss this opportunity to look at the vehicles you are interested
in and examine them thoroughly. Please satisfy yourself
that the vehicle meets your requirements. Look out for
the ‘Car Entry Form’ on the window of the vehicle, this will give
you a brief overview of the vehicle description and will
help you in making your selection. (See below for details)
It’s
worth putting a few vehicles on your shortlist in case you
miss out on the one you are after.
Now is the time you should
decide how much you want to spend. Remember that in addition
to the hammer price, you will have to pay a Buyer's Premium.
This Buyer's Premium will
be dependant on the price of the vehicle and your account
status. As a rule, there is no VAT on used cars. However,
in addition to the hammer price VAT is applicable on most
commercial vehicles and plant. The auctioneer will announce
when describing the vehicle whether it is subject to VAT.
If you are unsure, please ask if VAT is going
to be an addition to the hammer price before you bid.
Entry Form
1. You’ll
find a brief description of the vehicle make, model,
derivative, fuel type, manual or automatic gearbox and
colour.
2. This
section covers the date of registration, year of manufacture
if imported, total mileage, whether the mileage is warranted
or not, MOT expiry date if applicable, date the vehicle
is taxed (if a tax disc is sold with the vehicle), VIN
number and if the vehicle has been on the total loss
register or been recorded on a condition alert register.
3. Here
it will tell you whether it is a margin or qualifying
car. This briefly means if the vehicle is qualifying
and you are VAT registered you can claim the VAT back
off the hammer price of the car. If you are not VAT registered
the margin or qualifying status does not affect you.
4. In
this section you will find out if the vehicle is sold
with an end sale trial. The section below here will be
marked with the mechanical condition of the vehicle and/or
any defects. You will have 1 hour after the sale to check
any of these details and if a problem is found, you need
to contact a member of staff at reception.
5. This
section will give any additional information on the vehicle
such as service history, if we have the V5 and any extras
the car has like a CD player, Sat-Nav etc.
Please ensure you read the entry form and satisfy yourself
that it is the vehicle you are looking for, before you
bid on it.
The Auction
This is the exciting bit! Once you have examined the vehicle
that has caught your eye, make your way to the appointed
auction hall. When your chosen vehicle arrives, listen
very carefully to the auctioneer. He will read out the
details of the vehicle and start the bidding.
We recommend
that if you are new to auctions you attend an earlier auction
to get a feel and flavour of the process. Things can move
pretty fast, so it’s worth getting
up to speed and being comfortable before you try to bid.
Selling descriptions
When selling the vehicle, the auctioneer will use descriptions
from the ENTRY FORM together with any additional information
such as service history. These may include:
Odometer reading:
Readings are only warranted as accurate if stated by the
auctioneer at the time of sale. Listen carefully in case
a speed odometer change is announced by the auctioneer
who will then state the total mileage covered. If not warranted
by the auctioneer assume mileages are not correct.
“Specified faults”:
In this instance the auctioneer will read out any faults
noted by the seller.
“Sold as seen”: Exactly as it says. Such vehicles
are sold with no warranties by the seller - you are buying
exactly what you see. All vehicles over five years old
or with a purchase price of £1,000 and under are automatically ‘Sold
as seen’. All heavy, light CVs, plant
and equipment are ‘as seen’. All visible components,
bodywork, tyres, exhaust and interior are ‘as seen’.
So have a thorough look around before the sale as complaints
will not be entertained after the sale.
“Manheim Assured”
4. Buying
When you are in the auction hall, stand where you can
be seen by the auctioneer. Make your bid by clearly raising
your arm. There is no tapping of caps or winks to the auctioneer
here. Make it obvious!
If your bid is successful, you need
to go straight to the rostrum where you will be asked for
a deposit (see current details on deposits posted in the
Auction Halls). You can leave your deposit by Cash, Maestro
or Delta (arrange prior to bidding). You then need to sign
your name, address and telephone number on the purchase
slip. This slip also acts as a receipt for your deposit.
At this point you may be asked for some form of identification
to prove your address e.g. a driving licence or utility
bill.
Provisional sales
The seller places a reserve price on the vehicle. The
auctioneer is not allowed to sell below this reserve price.
If your bid is the highest in the hall, but less than the
reserve price, the auctioneer may provisionally sell the
vehicle, subject to the seller accepting this bid. A Provisional
Sales Clerk will negotiate between you and the seller to
agree a price at which the sale can be finalised. This
is known as a Private Treaty Sale.
As in a normal sale,
a deposit is required which will be deducted from the final
agreed selling price, or refunded if the sale is unsuccessful.
Payment
Make your way to the Cashier’s Office in the Reception
Area where your invoice and vehicle documents will be made
available for you. After the excitement of the auction,
this is the business end of the operation where the balance
must be paid. If you have bid for a CV,
remember you will also have to pay VAT. Cars with delivery
mileage only are subject to VAT in addition to the hammer
price, every other car is exempt.
Congratulations, you are
only a small step away from driving off in your new vehicle.
Before you take the vehicle, we will require full payment
of the invoice, the agreed vehicle price (either hammer
price or Private Treaty Sale price), plus the Buyers’ Premium. Payments in cash can only
be accepted up to £8,999 in accordance with the Money
Laundering Regulations 2003.
V5C New Keeper Transfer Fee
Manheim Auctions, as agent for the seller, has an obligation to notify the DVLA of any change of ownership/keeper and to provide new name and address details when we sell a vehicle. Upon the completion of your purchase, we will need to complete the changes section of the V5C Registration Document before we can release the vehicle into your possession. Manheim Auctions will then forward the relevant part of the V5C Registration Document to the DVLA at Swansea on your behalf. A new V5C Registration Document will then be sent to you by the DVLA, bearing your own details. A fee of £25.00 incl. VAT will be charged for this service. This fee applies to all non-account holders. The purchaser has a legal obligation to notify the DVLA of any change of ownership. Manheim Auctions does this for you as part of the sale process using our efficient systems.
Balance must be paid by 5:00pm
on the next working day following the sale.
Payment can be made in the following ways:
• Cash up to £8,999 in accordance with the Money Laundering Regulations 2003
• Bankers Draft
• Telegraphic Transfer
• Debit Card
• Credit Card
Please note, we charge a 3% handling fee on all Credit Card transactions +
VAT and 1% + VAT on all cash transactions. All Debit and Credit Card
transactions must be authorised through Chip & Pin. Please ensure you know
your pin number before you come to pay. If you wish to pay by personal
cheque or Building Society cheque, you will be required to leave the vehicle
that you are purchasing until the cheque has cleared. Please be aware that
any vehicles left on site are done so at your own risk and that cheques may
take up to 7 days to clear.
If you have
any questions about payment, you should contact the Cashiers
Office at the Auction Centre before you bid for any vehicle.
Please note: we do
not arrange hire purchase/finance agreements. You will
need to make your own arrangements with a finance company
or bank before attending the auction. The finance agreement
cheque or letter of commitment must be shown to the cashier
prior to any bidding.
If you are going to make a number
of purchases from Manheim we have a number of exclusive
services available to you.
Buyers’ Premium & Financial Guarantee
Buyers’ Premiums are required to be paid by all
purchasers. Private buyers may purchase either the Manheim
Standard Indemnity or a Financial Guarantee.
These include:
• Police
checks
• Insurance
checks (if on total loss register)
• Outstanding
finance checks
• Register
of Interest
Full details of the Buyers Premium are included in the
Terms and Conditions of Business displayed in the auction.
Financial
Guarantee
Financial Guarantee is only available to private
buyers who produce a form of I.D and address (Driving Licence,
Passport, utility bill). With proof of this you may be
eligible to buy the financial guarantee, and benefit from
up to 30% off the Private Buyers Premium Rate.
Financial Guarantees are provided by an independent third
party, Universal International Reinsurance Company (UIRC)
Ltd, and indemnify the purchaser in accordance with UIRC
Terms & Conditions, which are available at all branches
of Manheim Auctions. This incorporates the background checks
carried out in the Buyers Premium. For additional information
please ask for a copy of the Financial Guarantee Terms
and Conditions at the cash office or reception.
Please note:
there is no return on any vehicle sold for £1,000 and under.
Once
the gavel falls in the auction hall, the vehicle legally
becomes your property and responsibility. However, a leasing
company or finance company may still hold an interest in
the vehicle. This interest would be registered on the HPI
or Experian registers and will be removed once the leasing
or finance company have received cleared funds from you
via Manheim Auctions.
5. Taking the vehicle away
Once you have paid in full and all funds have cleared,
the cashier will hand you:
A Receipt of Invoice:
The Vehicle Registration Document (V5), any MOT Test certificate
(if applicable) and other certificates and documents.
A Pass Out:
A note detailing whether any detachable items such as
radios and where to collect them. The Pass Out should be
taken to the Key Office, where you will be given the keys
to the vehicle. The Pass Out is also your authority to
leave the auction premises with the vehicle. So whatever
you do, keep it safe!
MOT Certificates and Road Fund Licence:
If the vehicle does not hold a valid MOT certificate and
Road Fund Licence, you will need to make arrangements for
transporting the vehicle from the auction centre. However,
at Manheim Auction Centres we can arrange to transport
your vehicle for you at a nominal cost.
Legislation
We remind you that it is your responsibility to ensure
that any vehicle purchased at auction complies with the
Road Traffic acts before it is used on the road.
Other Important Facts you need to know
Insurance Checks:
If the vehicle has had extensive repairs which are registered
on Experian, this will be declared in the windscreen description
as “VCAR” (Vehicle Condition, Alert Register).
We advise you to buy these cars with great care.
V5 document - the log book:
Unless stated to the contrary on the windscreen description,
assume that the vehicle is sold without a V5. Having no
V5 does not affect your right to title of the vehicle.
A new V5 can be obtained by filling out form number V62
available from most post offices. The DVLA recognise Manheim
Auctions receipts as proof of purchase. However under new
legalisation, (applicable since February 2003), you will
not be able to tax the vehicle without a V5.
Parallel and Grey Imports:
It is the responsibility of the buyer to make themselves
aware of the possibility that a vehicle may be imported
outside the manufacturer’s normal distribution channels.
Manheim Auctions will not declare imports on the windscreen
copy or during the auctioneer’s description.
Tax:
If the vehicle for sale has a valid excise licence, then
it may be sold with the vehicle and becomes your property.
If it has not, then you are obliged by law to ensure that
the vehicle is taxed before using it on the public highway.
Insurance:
From the fall of the hammer the vehicle is yours. You
are responsible for it and any damage caused to it, fire,
theft etc. Therefore you need to make sure the vehicle
is insured as soon as possible after the sale.
Registration Date:
“Date First Registered in the United Kingdom”,
relates to the date on the Registration document and not
necessarily the date of manufacture or date of first use.
VAT:
The VAT rules for purchasing used vehicles are as follows:
VAT is not generally added to the hammer price of a used
vehicle at auction. With some “Qualifying cars”,
VAT may be shown as a separate element from the overall
hammer price. This is to aid a VAT registered buyer, purchasing
for a qualifying purpose to recover the VAT. In all other
cases (“Margin Cars”) the VAT is not shown
and cannot be recovered. “Qualifying cars” include
those bought and then sold by:
• Leasing
and contract hire companies - for onward lease/ rental.
• Daily
rental companies - for onward rental.
• Taxi
firms/driving schools - for business use only.
• Fleet
operators - for cars that have no private use, such as
pool cars. Cars with delivery mileage only are subject
to VAT in addition to the hammer price, every other car
is exempt.
For used Vans, Trucks, Plant and
Equipment, VAT is charged ON TOP of the auction selling
price, unless stated to the contrary on the red windscreen
description placed on the vehicle or item of plant/equipment.
6. Complaints procedure
We do everything we can to ensure that every part of your
Manheim Auctions experience is second to none. However,
in the unlikely event that you find a defect with your
vehicle, here’s what to do:
If the vehicle is subject to an end of sale trial you
have one hour after the auction sale ending to report any
faults, not otherwise disclaimed at the time of sale. Faults
must be reported to the branch engineer.
N.B. If you have purchased a vehicle that has been described
as “sold as seen”, then no complaints can be
entertained under any circumstances, other than those covered
by the buyers’ premium/financial guarantee.
7. Payment methods
We are constantly looking out for ways to make buying
a used vehicle from Manheim even more easy and convenient.
That is why we have introduced these services, exclusively
available to our trade volume customers.
Buyers Account Card
If you’re a regular buyer at Manheim, apply for
your Buyers Account Card and enjoy the benefits of:
• No
cash deposit
• Payment
by cheque and take the vehicle away on the same day -
no more waiting for cheques to clear.
• Exclusive
access to Manheim’s suite of web based services.
8. Auction centre rules
No lectures here. Just a few of the rules we ask you to
follow when you’re at the auction.
• Children
under the age of 14 are not allowed at the auction unless
supervised at all times by an adult.
• You
must be 17 years of age or older to purchase a vehicle.
Proof of age may be required.
• Please
do not walk between moving or marshalled vehicles.
• Unauthorised
persons cannot start up or drive any vehicles entered
into the auction.
If you have any further questions about buying from Manheim
Auctions either email us or call us on 0870
252 0400.
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