Manheim launches new SureCheck service for maximum peace of mind
Manheim has launched its new SureCheck pre-auction inspection service, offering more check points than any other remarketing provider for extra peace of mind. Manheim is so confident in its vehicle checks that if a customer finds, within five days of purchase, that a specified component which was certified as working, is not working, it promises to repair the vehicle.
The new SureCheck service replaces Manheim’s ‘Assured’ programme, and has been developed with extensive customer engagement. SureCheck offers bidders and buyers more information about vehicle condition, which helps them to make the right choices for their business.
Manheim’s fully-qualified vehicle inspectors carry out detailed vehicle checks on three different levels – Gold, Silver and Bronze – covering up to 56 different points on each vehicle, such as the engine, transmission, steering and brakes.
After the vehicle inspection, the SureCheck checklist is produced, which informs potential buyers about the condition of the vehicle, with detail of any components that did not pass the relevant check points. The inspection report, including checklist, is viewable by online buyers, as well as those in the hall, with the information attached to the vehicle windscreen.
Buyers benefit from comprehensive static checks, both inside and outside the vehicle, allowing them to buy with even greater confidence. The Manheim promise means that if there is an issue with a component that was certified as working during the pre-auction inspection, the vehicle will be repaired, so that the dealer can get on with selling the car.
From the date of vehicle acceptance, buyers now have five days to notify Manheim of an issue with a component that was certified as working during the specified checks – two days longer than it previously offered with Manheim Assured. To ensure full transparency, the problem reporting process will be administered by AutoProtect Administration, an independent company, whose credentials and experience are complemented by Manheim’s service and expertise.
Customers can report any issues with a component that passed the included check points at any time – 24 hours a day, seven days a week – via a dedicated app available to Manheim customers. Independent administration and assessment of reported problems, including re-inspection of vehicles, means that technical issues are examined by technical specialists, and ensures customers see that the process is entirely fair and transparent.
SureCheck provides Manheim’s auction vendors with greater confidence about the vehicles that they are offering, as the service offers more checkpoints than any other remarketing provider. Manheim has observed that vehicles with added certification tend to sell more quickly, and often for a higher price than those without, which helps to improve vendors’ stock turn and remarketing performance.
Tim Hudson, managing director of Manheim Remarketing, said: “The objective of buying a car is clearly to use it, or to sell it. Buyers never purchase vehicles with the aim of returning them, so our new SureCheck service provides a straightforward promise, that if there is a problem with a component that passed the specified checks, we will repair the vehicle to the customer. The three levels of check provide clear information and choice to our buyers, enabling them to make the right choice for their business.”
“Our great Buyer Services team members are experts in customer service, not necessarily masters of mechanics, so it is entirely right and proper that the problem reporting process is administered by an expert, independent company – AutoProtect Administration – which helps to provide complete transparency.”
For more information, customers can visit manheim.co.uk/SureCheck.