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Cox Automotive, UK operational update


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Following the announcement of new lockdown measures for all regions of the UK, we would like to provide the following update for our customers.

All Cox Automotive UK business areas remain open for business.

Our Board met immediately after the UK prime minister’s statement on 4th January to discuss the implications of these latest measures for our team members, customers and operations. Details on specific business areas follow below.

Our highest priority remains the safety and wellbeing of all employees, customers, contractors and suppliers. Action has been taken to protect and support colleagues who need to shield and those with childcare demands.

We have very robust and well established COVID-secure processes and working practices in place throughout the business. In light of the revised guidance, we are nevertheless implementing enhanced COVID-secure measures in all areas.

We continue to rigorously monitor, enforce and review these measures to ensure they remain fit for purpose and will make changes as and if required.

Updates for Cox Automotive UK respective business areas, effective as of Tuesday 5th January 2021:

   

Manheim Auction Services – Our Simulcast online auction programme will continue on a ‘click and collect’ basis. All auction sites are closed to buyers and vendors. Buyers can collect vehicles via a COVID-secure process, by appointment. We will continue to collect and deliver vehicles in a safe and appropriate manner for those customers requiring that service. Our Accelerate customer support programme remains in place.

Manheim Vehicle ServicesOur MVS business is continuing to operate using the COVID-secure working processes established during and after the first lock down. We are working closely with customers to ensure processes are aligned, in particular with regards to vehicle collections and handovers.

Manheim Inspection Services – We have robust COVID-secure processes in place and are continuing to work closely with customers to action inspection and collection jobs in a safe and appropriate manner.

Movex - Movex has been helping customers move their vehicles throughout the pandemic and will continue to do so. Active transport providers are operating within government guidelines in respect of social distancing, sanitisation and safeguarding.

NextGear Capital – NextGear Capital is operating as usual and there are no changes in terms of how dealers can use their facility to fund vehicles. The head office team continue to work from home and the field team remains in place, operating within COVID-secure guidelines and supporting customers with their individual needs.

Dealer Auction – The Dealer Auction team continue to work from home. Buyers are encouraged to liaise carefully with sellers to ensure they are arranging collections that are safe and in line with the guidance at that time.

Modix and eVA Valuations & Appraisals – all team members are working from home and both businesses are operating as usual, supporting customers with their click and collect digital sales capability and programmes.

Money4YourMotors – our car buying team remains operational with team members working to COVID-secure guidelines to keep themselves and customers safe. 


The situation remains dynamic and as before, we will continue to monitor and respond to UK government and local government guidance and what’s right for our team members. We will issue further updates as appropriate.

If you have any specific comments or questions, please discuss with your usual point of contact.

Thank you.




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