Welcome to the Buyer Services Team
Our Buyer Services Team is a dedicated, customer-centric department committed to making your buying and selling experience as seamless as possible. With extensive expertise in all things cars, light commercial vehicles (LCVs), trucks, and plant equipment, our knowledgeable team members are here to support you every step of the way.
Covering the entire country, our team is always on hand to assist with any queries you may have. We pride ourselves on offering exceptional service with a warm smile, ensuring your interactions with Manheim are positive and productive.
Whether you need face-to-face assistance or remote support, you can trust our team to help you make the most of your Manheim account. We’re here to ensure your experience is smooth, efficient, and enjoyable.
Find your Buyer Service Manager
General help & Assistance
Offering dedicated help and support for all your buyings and selling needs
Onsite Appointments
Onsite visits tailored around your availability to discuss your buying or selling needs
Provisional Bid Negotiations
Hassle free negotiations on your behalf to help maximise your profits for every provisional bid
Head of Buyer Services
Paul Martin, Head of Buyer Services
I started with Manheim in 1998 as a trainee learning the ropes and became an auctioneer shortly afterward. When we created Buyer Services in 2013, I became Buyer Services Manager and have worked through to my current role. Our buyers are the lifeblood of this business. I care passionately about how we treat them, and I’m proud of the fact that Manheim is committed to invest in a team such as ours to ensure that we can offer the best possible service.
Area Buyer Services Manager (North)
James Hampson, Area Buyer Services Manager
I have been in the business for nine years, starting as a plate driver and transport cover before transitioning to buyer services as a BSM. In 2021, I moved into the area manager role. I enjoy spending time with our customers, engaging with them, and supporting their business growth amidst the challenges of an ever-changing marketplace.
Scotland & Northern Ireland
Stephen Graham, Buyer Services Manager
With 25 years of experience in the auction industry at Shotts Motor Auctions and Manheim Shotts, I have held various positions, ranging from key office roles to Office Manager and AGM Service Delivery. I thrive in the dynamic, fast-paced environment of auction days and truly enjoy the daily operations of the business.
North East & Cumbria
Katherine Thrower, Buyer Services Manager
I’ve been with Manheim Auctions for six years, progressing from a Sales Representative to the Buyer Services Manager in our Buyer Services department. I thrive on daily customer engagement, visiting new businesses, and building lasting relationships to secure their business.
North West - Lancashire, North Wales, Manchester
Danniella Clark, Buyer Services Manager
With over 8 years of experience in the auction remarketing sector, I have developed extensive knowledge and expertise. My in-depth understanding of auctions and passion for serving both vendors and buyers ensures that our clients receive the best possible service. Having worked in various departments at Manheim, I possess a comprehensive understanding of the business operations and am well-equipped to assist with a wide range of queries.
Yorkshire, Nottinghamshire & Lincolnshire
Jordan Banks, Buyer Services Manager
I have been in my current role for 4 years, and have been with the company for 7 years. The part I love most about my role is that every day is different and I get to meet/speak to new & existing customers each day.
North (Commercials)
Louise Taylor, Commercial Buyer Services Manager
With 15 years of experience at Manheim, I thrive on the dynamic interactions my role offers. I love meeting new people and engaging in conversations about the industry. The excitement of selling stock and negotiating provisional bids fuels my passion for the job. Working closely with buyers, I take pride in understanding their needs and ensuring their satisfaction. My commitment to building strong relationships and delivering exceptional service is at the heart of everything I do..
North
Zach Lomax, Buyer Services Assistant
I’ve worked for Manheim for 3 years, starting off in Customer Service before moving over to be a Buyer Services Assistant. I enjoy speaking with both new and existing customers developing new opportunities and connections. I thrive on gaining knowledge to help support customers in any way that I can.
Midlands (Commercials)
Emily Pepper, Commercial Buyer Services Manager
I have had the pleasure of working with Manheim for over seven years as part of the Buyer Service team, where I manage a portfolio of LCV buyers. The best part of my job is, without a doubt, my customers! Over the years, I have developed wonderful relationships with them, and catching up about work and life is always a highlight of my day.
Area Buyer Services Manager (South)
Mark Wilkinson, Area Buyer Services Manager
I have over 25 years experience in the motor industry, 8 1/2 with Manheim and 2 years in my current role. Our award-winning team of the year is filled with some terrific members from the North to the South with customer satisfaction playing a key role to the success and direction of the business.
London & South East
James Sherlock, Buyer Services Manager
I have worked for Manheim for 8 years now, all as a Buyer Services Manager. I find immense satisfaction in helping customers benefit from all Manheim has to offer and ensuring customer satisfaction remains as a priority throughout their journey.
Cornwall, Devon, Dorset, Avon, Somerset, South Wales
Helen Stirland, Buyer Services Manager
With 10 years at Manheim, including 6 years as a Buyer Services Manager, I have a deep passion for helping our customers and enhancing their buying experience. Our customers are at the heart of our business, and I take great pride in ensuring their satisfaction and success.
National
Dominic Elms, Buyer Services Assistant
The 15 years of experience I have at Manheim across different areas (inspections, the yard, buyer services), has helped me build strong relationships with customers. Each day brings new opportunities to connect with new and existing customers, making every day uniquely rewarding and exciting.
Essex, Norfolk, Suffolk, East London & North London
Nathan Ovel, Buyer Services Manager
With over a decade of experience in the auction remarketing sector, I have amassed extensive knowledge and expertise in this dynamic field. I thrive on the variety my role offers, embracing the unique challenges each day presents. It's a bit like spinning plates, and I love every moment of it!
W Midlands, Leicestershire, Derbyshire, Staffordshire and Shropshire
Emma Walker, Buyer Services Manager
With just over 8 years with the company and 5 of those in my current role, I have a wide range of knowledge and expertise in the market place. I thrive on building and maintaining great relationships with buyers and vendors alike. There is nothing better than negotiating a mutual agreement with both clients to get those provisional bids over the line.
National & Republic of Ireland
Marcus Michalis, Buyer Services Assistant
I am the point of contact for all Republic of Ireland buyers here at Manheim. With 6 years in my current role, my experience leaves me well placed to assist our customer base ably and knowledgably. I have a passion for helping people and I bring that into my work on a daily basis.
Bedfordshire, Buckinghamshire, Cambridgeshire, Hertfordshire, Northamptonshire, Oxfordshire
Luke Dowell, Buyer Services Manager
I began my career at Manheim in 2017 as an auction assistant, driven by my belief in the paramount importance of customer experience and value. This passion led me to pursue a role in the Buyer Services team, where I strive to make a positive impact every day. My favourite part of the job is visiting customers at their dealerships, sharing a cup of tea, and discussing everything about the motor trade!
Discover our useful buying guides
There are so many reasons why thousands of customers buy thousands of cars, vans, trucks and plant machinery every year at Manheim.
Find out moreDiscover our useful selling guides
There’s nothing complex or daunting about selling vehicles at Manheim, especially when we’re here to make every step in the process so straightforward.
Find out more
