A lady on the telephone

CAS joins Manheim Retail Services

Complete Automotive Solutions

Motor trade software specialist, Complete Automotive Solutions (CAS), has joined forces with Manheim, the world’s leading vehicle remarketing organisation, to launch an upgraded version of its industry leading call recording and reporting solution,  Voicesafe.

The unveiling of Voicesafe Enterprise, which was launched in late October, follows the announcement that CAS is to become a division of Manheim Retail Services.  CAS has made the move as the combined product set offers unique benefits to its customers.

It is not the first time the two companies have worked together, with CAS products already integrated into two of Manheim Retail Services’ systems; MLM (Manheim Lead Management) and RTC (Manheim Aftersales).

Hand picking up a phone

The original Voicesafe solution offered users the opportunity to utilise long-term call storage, as well as call search facilities allowing dealers to search for information using a variety of search criteria.

The freshly announced Voicesafe Enterprise adds a range of new features to the original, including cloud based data storage so dealers can obtain data from any location and a responsive interface that can be accessed from any mobile device.

David Lloyd, director of innovations at Manheim Retail Services, said: “We’re incredibly pleased to formally welcome CAS to the Manheim family. They’ve a proven track record in dealership support systems and their Voicesafe solution is widely recognised as industry leading.

“We’re looking forward to working alongside CAS as they launch Voicesafe Enterprise. The benefits it offers to dealers are huge, as real-time access to live calls allows them to place greater focus than ever before on excellent customer service.”

Lloyd added:

Manheim Retail Services is known for its award winning customer service, and we recognise the potential boost to customer service that comes with Voicesafe Enterprise.

“Through using this solution, dealers are able to assess and improve their call handling by utilising Voicesafe Enterprise’s long-term call storage system. Similarly, the ‘listen live’ feature ensures all telephone activity is totally transparent. It’s an exciting time for both Manheim and CAS, and we anticipate a successful future together.”

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