Cox Automotive gears up for National Customer Service Week
Cox Automotive is supporting National Customer Service Week (2-6 October), with a range of activities across the UK including three of its board members spending a day in the life of a team member to get a first-hand view of the role they play in delivering customer service.
The annual drive, supported by the Institute of Customer Service, aims to raise awareness of the vital role customer experience plays in successful business practice and the performance of the UK economy.
The week-long programme of activity across Cox Automotive will see team members, including board directors, take part in activities that demonstrate the importance of delivering a good customer experience.
Martin Forbes, managing director of Retail, Media and Data Solutions at Cox Automotive UK will be working with the customer service call centre team and shadowing team members in the Modix imagery department, at the company’s Adlington office near Manchester.
HR director, Alison Fisher will work alongside Manheim’s vehicle inspectors to collect cars at the end of their lease, complete inspections and provide reports to leasing companies.
Clare Field, marketing director at Cox Automotive will be working at Manheim’s Leeds auction centre for the day supporting with inspections and vehicle arrivals, she said: “We all play a crucial role in ensuring our customers get the best possible experience, and I’m looking forward to working with the auctions and inspections teams to gain a deeper understanding of the work they do and how it impacts our customers.”
Further activity from teams across Cox Automotive UK businesses includes, ‘getting to know you’ team activities, pool tournaments, team quizzes and bake sales.
Michael Buxton, CEO of Cox Automotive said: “Our customers are at the heart of everything we do and we are proud to support National Customer Service Week. It is a fantastic opportunity to highlight and celebrate the great work of our team members and continue to keep the customer at the forefront of our minds in our day-to-day work.”