Frequently asked questions

The quickest way is to download the Manheim SureCheck mobile app. You will then be able to provide details of the problem and the administrator will contact you to discuss your report and next steps. Download from: manheimsurecheck.co.uk or search the app store for Manheim SureCheck. Alternatively text 'SureCheck' to 88802 and we'll send you a download link.

To submit a report online click here

Your report will be assessed by our administrator, AutoProtect, who may:

• Make an immediate decision
• Arrange for a qualified automotive technician to review the vehicle and prepare an assessment report for the administrator
• Once the report is received a decision is made as to whether the vehicle repair will be paid for under the conditions of the Manheim SureCheck programme

Throughout the process we will ensure that you are fully informed of each stage of the process, and keep you up to date with the next steps.

To submit a report online click here

You can download from the SureCheck app from manheimsurecheck.co.uk or by searching Manheim SureCheck from your mobile device’s app store.

The app is the quickest way to make a report. However there is a desktop version available at manheimsurecheck.co.uk/request or you can call 01279 400 526.

Please email manheim-surecheck@autoprotect.co.uk for an update or call us on 01279 400 526.

For each vehicle that goes through auction the SureCheck level is shown on the window flash, auction catalogue, Simulcast screen, vehicle condition report and Manheim.co.uk. SureCheck is also a line item on each vehicle's invoice.

Search for SureCheck Gold vehicles
Search for SureCheck Silver vehicles
Search for SureCheck Bronze vehicles
Search for SureCheck LCV vehicles

Vehicles are inspected by Manheim prior to being entered for auction, we aim to assign a level of SureCheck that is consummate with the age and condition of the vehicle. However we do not apply the SureCheck service to vehicles under 12 months since first registration, more than 12 years since first registration or with more than 120,000 miles on their odometers.

Please see manheim.co.uk/surecheck for details of the included parts.

Please see manheim.co.uk/surecheck for details of the included parts.

Please see manheim.co.uk/surecheck for details of the included parts.

Please see manheim.co.uk/surecheck for details of the included parts.

We aim to respond within 60 minutes of raising a report. Once we have all the necessary details we can arrange for a qualified automotive technician to validate the disparity from the declared vehicle condition, typically we will be able to schedule an appointment the next business day, and then a decision can be made based on all the information.

The administrator will select a suitable local automotive technician at the time of making the request.

Initially the administrator will assess the details of your report. If a decision can't be made at that point they will assign a suitable, local automotive technician to prepare a report to assist them in making a final decision.

If you are an approved repairer with a valid authorisation number, your invoice should be submitted via the Manheim SureCheck request system. If you do not have logins for this system please contact AutoProtect to arrange for your business to be enrolled in the service. Invoices can only be submitted on preapproved repairs. No work should be completed without an authorisation number from the administrator. Payments via BACS will be made within 24 hours, once all details have been provided.

Your invoice should be submitted via the Manheim SureCheck request system. If you do not have logins for this system please contact AutoProtect to arrange for your business to be enrolled in the service. Invoices can only be submitted on preapproved repairs. No work should be completed without an authorisation number from the administrator. Payments via BACS will be made within 24 hours, once all details have been provided.

The app and website are available 24/7, 365 days a year. Our team are available 07:30 to 18:00 Monday to Friday (excluding bank holidays) and 9:00 to 13:00 Saturday.

We're sorry about that. There is a desktop version available at manheimsurecheck.co.uk/request or you can call us on 01279 400 526. Please let us know exactly what problem you're having at manheim-surecheck@autoprotect.co.uk.

The quickest way to make a report is to download the mobile app from: manheimsurecheck.co.uk or search the app store for Manheim SureCheck. Alternatively text 'SureCheck' to 88802 and we'll send you a download link. The SureCheck request telephone number is 01279 400 526.

Yes, the administrator's email address is manheim-surecheck@autoprotect.co.uk.

Please email manheim-surecheck@autoprotect.co.uk with any feedback, positive or negative.

We're sorry that the service hasn't lived up to your expectations, please contact Manheim Customer Services in the first instance on 0844 856 4600* or email buyerservices@manheim.co.uk. If you are unhappy and wish to seek independent arbitration regarding the outcome of your SureCheck request, or raise a complaint regarding the administration process, please contact the MACS Consumer Advice Line on 0800 692 0825** or complaints or enquiries can be submitted online at motorcodes.co.uk.

*Calls cost 4.2p per minute plus your phone company's access charge
**Calls are free of charge from all consumer landlines and mobile phones. If you are calling from a business phone, you should check with your provider whether there will be a charge for calling 0800 or 0808

The vehicle is protected by SureCheck for a maximum of seven calendar days following the sold date, or if Manheim are delivering the vehicle you have five business days from the date of delivery to raise a request.

The terms and conditions are available to view from manheim.co.uk/legal/surecheck-terms-and-conditions.