Peace of Mind? Check

We know you don’t buy vehicles to bring them back, but unfortunately sometimes problems do happen. SureCheck is our promise to you that if we said its right, and you find its not, then we’ll fix it – free of charge*.  

Manheim SureCheck gives you peace of mind for your vehicle purchase. Our gold level cover has the most comprehensive component coverage of any assurance product in the industry. So, when you see the SureCheck logo on a vehicle be it car, LCV or CDV, you’ll know it’s undergone a thorough inspection. 

7 days to claim - The longest claims period in the industry!

During the height of the Covid pandemic when significant restrictions were in place, we temporarily revised our 7 day claim period to start from when you collected your vehicle or from when your vehicle was delivered. This change ensured that you were given the SureCheck cover that Manheim promise. With collections now readily available across all sites, as of the 1st October, we will be reverting back to our original terms and conditions with the coverage starting from when the hammer falls or from when your vehicle is delivered by Manheim.  See full T&Cs here

What if I discover a problem?

To report a problem you can submit a claim online or via our dedicated SureCheck app, or by contacting the SureCheck team on 01279 400 526. Once we receive your claim, we’ll get to work straight away to find a resolution.

Report a problem

Some of the great benefits include:

•    More components covered than anywhere else
•    More checks conducted than anywhere else
•    7 days to claim – the longest claims period in the industry
•    Detailed information displayed online, and on each vehicle enabling you to make better buying decisions
•    A simple and convenient claims process with our dedicated SureCheck app

The information you need, online and in the lanes

You can get all the results of our SureCheck inspection whether you’re in the auction hall or bidding online. Our handy vehicle windscreen flash summarises all the checks completed as well as details of any issues identified. If you’re taking part in our auction online, you can see all of the SureCheck results by clicking on the vehicle inspection report within Simulcast.

SureCheck is available for both cars and LCVs**, so you can be confident that our skilled team of IMI and NAMA approved inspectors have cast their expert eye over your SureCheck vehicle.

Find out more about Manheim SureCheck by downloading the brochures:

Manheim SureCheck Car booklet
Manheim SureCheck LCV booklet

Simple and efficient claims process

Our speedy and straightforward SureCheck app helps you register claims and get responses faster.  

Report a problem 27/7With the SureCheck app, you can:
  • Create and submit a claim simply and quickly, 24/7
  • Upload images, videos and information to support your claim
  • Receive a guaranteed reply within 48 hours
  • Get in touch and receive updates all on your phone, wherever you are

The SureCheck app is by far the easiest and fastest way to let us know about any issues you have with your vehicle. It’s all about giving you the peace of mind that if something goes wrong, we’ll make it right. 

Download the SureCheck app here, and make your SureCheck experience even better today.

Find out more about Manheim SureCheck with these helpful frequently asked questions >
It's easy to report a problem with the SureCheck app

  • • Add information and images anytime, anywhere with the SureCheck app

  • • Call 01279 400 526 to speak directly to a member of our team

  • • Text SureCheck to 88802 for easy, direct contact

Report a problem
Call SureCheck to report a problem
* Terms & conditions apply. Exclusions apply
** LCV coverage differs to cars - see coverage list for details

Terms and conditions

Manheim SureCheck is subject to Manheim's standard terms and conditions of business and the SureCheck terms and conditions.

The cost of SureCheck depends on your Manheim buyer account type. For costs and to see all of your account benefits click here.

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