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Coronavirus information hub

To help you find the information you need quickly, everything we’ve published in response to the coronavirus pandemic is available here. We’ve also created an FAQ and a list of useful third-party links.


Getting in touch

All our auction location landlines are now open. In addition, you can contact your usual contacts via email or mobile phone, or email us at buyerservices@manheim.co.uk

Cox Automotive updates

30th July, 2020

Update from James Leese, Chief Customer Officer - Cox Automotive

It’s almost two months since dealers reopened their doors in England – and a few weeks less for those in Wales and Scotland. Demand for used vehicles has been high and our auction programme has attracted huge volumes of buyers. But, I think it’s fair to say that everyone in the industry remains cautious about the challenges ahead.

At Cox Automotive, all our businesses are back-up and running and it’s great to be supporting customers again.

We are seeing strong arrivals at all Manheim Vehicle Services sites – with despatches and the number of cars in storage increasing too. Our Movex platform is experiencing increased volumes and recently saw a record number of job postings placed on the platform. Our Manheim Inspection Services business is also busy too.

We will be continuing to run online-only auction sales throughout August, and have an extensive sales programme in place. We have seen strong performances from our online programme over the last few weeks – across cars and LCV - with conversion rates exceeding expectations.

Our recently launched support package – Accelerate - makes it easier for customers to buy online, has also been well-received, which is great to see.

The pandemic has forced us all to work differently and think differently. We’ve been working with our vendor customers closely to ensure sales not only go ahead but remain engaging, fun and productive. Our teams will always be happy to discuss new solutions so don’t hesitate to talk to us.

While things are hopefully looking up for our industry, there’s clearly a long road ahead which we’ll face together. The recent local lockdown in Leicester reminds us that Covid-19 is very much present in our communities. We continue to take every precaution to ensure our premises are Covid secure – the wellbeing of our team members and customers will always come first.

Finally, we know the pandemic is causing many dealers to think differently about their business. Thank you to everyone who responded to our recent Sentiment Survey. The survey always produces some interesting results. This latest one revealed that 35% of dealers believe it will lead to them permanently changing the way they do business.

It also showed us that dealers will increasingly adopt a multi-channel approach to their stock acquisition in the future. The good news is that we are perfectly set-up to help you do just that and here to support you!

Keep an eye on this website and our social media channels for the latest updates and I wish your business continued success on this road to recovery!

Stay safe and well.

James

9th June, 2020

Manheim extends customer support package

1st June, 2020

Cox Automotive Covid-19 press release - Dealers to hold firm on used car prices

11th May, 2020

Manheim to restart auction programme

30th April, 2020

Guest blog: Health & wellbeing - how Ben can help.

5th May, 2020

COVID-19 Automotive Market Trends

30th April, 2020

Guest blog: Health & wellbeing - how Ben can help.

20th April, 2020

Cox Automotive UK CEO, Martin Forbes, has recorded a video update on how we’ve reacted to the coronavirus pandemic and why ‘doing the right thing’ continues to guide our decision making.

Cox Automotive has put the health and wellbeing of our people and customers before all else throughout this emergency and will continue to do so.

We are currently developing reactivation plans around the business, ensuring we are ready and prepared for when UK Government restrictions change. We will be first out the blocks to help our customers get the wheels of our industry turning again.

Watch the latest update here

17th April, 2020

As per the government’s extension of the ‘lock down’ period, all of Cox Automotive’s physical locations and activities remain shut down.

31st March, 2020

Movex offers support to critical service fleets

24th March, 2020 

MANHEIM UK: AUCTION CENTRE TEMPORARY CLOSURES

23rd March, 2020 

Important coronavirus (COVID-19) update for all customers - closure to all our offices

18th March, 2020 

Important coronavirus (COVID-19) update for all customers - changes to physical auction buying arrangements

FAQ

This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.

What changes have Manheim implemented?
We have implemented numerous actions since the pandemic escalated and are continuing to do so.

We have launched our new 'Accelerate' campaign from 9th June promoting the support package that we have put in place for our customers. Find out more

Manheim Vehicle Services is now in operation, and with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.  

All auctions at this time are 'Simulcast Only' and only accessible to Manheim Account holders.

All vehicle collections from a Manheim site are appointment only.

We responded swiftly to the Government’s ‘lockdown’ instruction on 23rd March. Our physical locations, including our auction halls and offices closed by the end of 24th March.


The health, safety and well-being of our employees, customers and partners remains our top priority. We appreciate that this is an unsettling time, but we hope you understand the actions we are taking, and will continue to take, are highly necessary and responsible courses of action.
When will your physical locations reopen?
As the current Government guidelines regarding social distancing and mass gatherings remain in place, we have decided to continue with our 'Simulcast only' auction programme during August. Please note our sites remain closed for sales and viewings and that collections are by appointment only.

Read full operational update

We have increased our online Simulcast sales programme and have introduced a new support package to help accelerate customers return to business. This doesn't mean that we won't be returning to physical auctions – and will be reviewing this regularly in line with Government advice around social distancing and mass gatherings.

Please view our catalogue and events page for full auction listings

Can I collect my paid for vehicles?
Customers are now able to collect purchased vehicles by appointment only. Please contact the relevant auction site to arrange an appointment.


Will I be billed for any uncollected vehicles?
Manheim’s standard storage terms and conditions will apply to any vehicles purchased from 12th May 2020.

View T&C’s here

How will we know when business operations return to normal?
We are increasing our online Simulcast sales programme and have introduced a new support package to help accelerate customers return to business. This doesn't mean that we won't be returning to physical auctions – and will be reviewing this regularly in line with Government advice around social distancing and mass gatherings.

We will communicate further once we are able to through our website, social channels and email.

Getting in touch.

For site specific enquiries, please call the relevant auction site as their landline telephone numbers are now open.

Alternatively, you can contact our buyer services team on 0333 136 1750 or email us at: buyerservices@manheim.co.uk

Don't forget you can also send us a message via Facebook or Twitter.

Useful links

With so much information being shared, we’ve compiled a directory of important and useful links. Please note this links to third-party content and while we’ll do our best to maintain this list, you should exercise the usual caution when viewing.

Have another question you'd like answered? Please let us know and our team will get back to you with an answer.

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