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Coronavirus information hub

To help you find the information you need quickly, everything we’ve published in response to the coronavirus pandemic is available here. We’ve also created an FAQ and a list of useful third-party links.


Getting in touch

You can contact your usual contacts via email or mobile phone, or email us at buyerservices@manheim.co.uk.

Please be patient, our teams are working as quickly as they can and will respond to you. 

Please note the landline phones in our offices and auction centres will not be answered at this time.
Cox Automotive updates

11th May, 2020

Manheim to restart auction programme

30th April, 2020

Guest blog: Health & wellbeing - how Ben can help.

5th May, 2020

COVID-19 Automotive Market Trends

30th April, 2020

Guest blog: Health & wellbeing - how Ben can help.

20th April, 2020

Cox Automotive UK CEO, Martin Forbes, has recorded a video update on how we’ve reacted to the coronavirus pandemic and why ‘doing the right thing’ continues to guide our decision making.

Cox Automotive has put the health and wellbeing of our people and customers before all else throughout this emergency and will continue to do so.

We are currently developing reactivation plans around the business, ensuring we are ready and prepared for when UK Government restrictions change. We will be first out the blocks to help our customers get the wheels of our industry turning again.

Watch the latest update here

17th April, 2020

As per the government’s extension of the ‘lock down’ period, all of Cox Automotive’s physical locations and activities remain shut down.

31st March, 2020

Movex offers support to critical service fleets

24th March, 2020 

MANHEIM UK: AUCTION CENTRE TEMPORARY CLOSURES

23rd March, 2020 

Important coronavirus (COVID-19) update for all customers - closure to all our offices

18th March, 2020 

Important coronavirus (COVID-19) update for all customers - changes to physical auction buying arrangements

FAQ

This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.

What changes have Manheim implemented?
We have implemented numerous actions since the pandemic escalated and are continuing to do so.

Manheim Vehicle Services is now in operation, and with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.  

All auctions at this time are 'Simulcast Only' and only accessible to Manheim Account holders.

All vehicle collections from a Manheim site are appointment only.

We responded swiftly to the Government’s ‘lockdown’ instruction on 23rd March. Our physical locations, including our auction halls and offices closed by the end of 24th March.


The health, safety and well-being of our employees, customers and partners remains our top priority. We appreciate that this is an unsettling time, but we hope you understand the actions we are taking, and will continue to take, are highly necessary and responsible courses of action.
When will your physical locations reopen?
We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.

Please note: From May 12th, we have commenced with Simulcast only auctions at specific sites. All vehicles purchased can be collected by appointment only. Please view our catalogue and events page for full auction listings.

Can I collect my paid for vehicles?
Customers are now able to collect purchased vehicles by appointment only. Please contact the relevant auction site to arrange an appointment.


Will I be billed for any uncollected vehicles?
Manheim’s standard storage terms and conditions will apply to any vehicles purchased from 12th May 2020.

View T&C’s here

How will we know when business operations return to normal?
We are closely monitoring the UK Government’s advice and will communicate further once we are able to through our website, social channels and email.
Getting in touch.

You can contact your usual contacts via email or mobile phone, or email us at buyerservices@manheim.co.uk. Alternatively, send us a message via Facebook or Twitter.

Please be patient, our teams are working as quickly as they can and will respond to you. 

Please note the landline phones in our offices will not be answered at this time. For site specific enquiries, please call the relevant auction site.

Useful links

With so much information being shared, we’ve compiled a directory of important and useful links. Please note this links to third-party content and while we’ll do our best to maintain this list, you should exercise the usual caution when viewing.

Have another question you'd like answered? Please let us know and our team will get back to you with an answer.

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