Coronavirus information hub
To help you find the information you need quickly, everything we’ve published in response to the coronavirus pandemic is available here. We’ve also created an FAQ and a list of useful third-party links.
All our auction location landlines are now open. In addition, you can contact your usual contacts via email or mobile phone, or email us at email@example.com
23rd February, 2021
5th January, 2021
4th January 2021
2nd November, 2020
1st October, 2020
18th September, 2020
10th September, 2020
1st September, 2020
Manheim Auction Services operational update.
As the current Government guidelines regarding social distancing and mass gatherings remain in place, we will maintain our Simulcast-only auction programme during September.
We continue to support our customers with a range of initiatives, including no additional fees for buying online and free QuickList Imagery. Visit our Accelerate page here
Our plans for returning to physical auctions are constantly being reviewed and we will continue to update you on a regular basis.
30th July, 2020
Update from James Leese, Chief Customer Officer - Cox Automotive
It’s almost two months since dealers reopened their doors in England – and a few weeks less for those in Wales and Scotland. Demand for used vehicles has been high and our auction programme has attracted huge volumes of buyers. But, I think it’s fair to say that everyone in the industry remains cautious about the challenges ahead.
At Cox Automotive, all our businesses are back-up and running and it’s great to be supporting customers again.
We are seeing strong arrivals at all Manheim Vehicle Services sites – with despatches and the number of cars in storage increasing too. Our Movex platform is experiencing increased volumes and recently saw a record number of job postings placed on the platform. Our Manheim Inspection Services business is also busy too.
We will be continuing to run online-only auction sales throughout August, and have an extensive sales programme in place. We have seen strong performances from our online programme over the last few weeks – across cars and LCV - with conversion rates exceeding expectations.
Our recently launched support package – Accelerate - makes it easier for customers to buy online, has also been well-received, which is great to see.
The pandemic has forced us all to work differently and think differently. We’ve been working with our vendor customers closely to ensure sales not only go ahead but remain engaging, fun and productive. Our teams will always be happy to discuss new solutions so don’t hesitate to talk to us.
While things are hopefully looking up for our industry, there’s clearly a long road ahead which we’ll face together. The recent local lockdown in Leicester reminds us that Covid-19 is very much present in our communities. We continue to take every precaution to ensure our premises are Covid secure – the wellbeing of our team members and customers will always come first.
Finally, we know the pandemic is causing many dealers to think differently about their business. Thank you to everyone who responded to our recent Sentiment Survey. The survey always produces some interesting results. This latest one revealed that 35% of dealers believe it will lead to them permanently changing the way they do business.
It also showed us that dealers will increasingly adopt a multi-channel approach to their stock acquisition in the future. The good news is that we are perfectly set-up to help you do just that and here to support you!
Keep an eye on this website and our social media channels for the latest updates and I wish your business continued success on this road to recovery!
Stay safe and well.
9th June, 2020
1st June, 2020
11th May, 2020
30th April, 2020
5th May, 2020
30th April, 2020
20th April, 2020
Cox Automotive UK CEO, Martin Forbes, has recorded a video update on how we’ve reacted to the coronavirus pandemic and why ‘doing the right thing’ continues to guide our decision making.
Cox Automotive has put the health and wellbeing of our people and customers before all else throughout this emergency and will continue to do so.
We are currently developing reactivation plans around the business, ensuring we are ready and prepared for when UK Government restrictions change. We will be first out the blocks to help our customers get the wheels of our industry turning again.
17th April, 2020
31st March, 2020
24th March, 2020
23rd March, 2020
18th March, 2020
This FAQ aims to answer your questions about the steps we’re taking in response to Government advice and instruction.
We have implemented numerous actions since the pandemic escalated and are continuing to do so.
Vehicle viewings: Vehicle viewings: From 12th April, We are opening our sites again for appointment only viewings for Manheim account holders to give you the chance to view stock ahead of each sale.
No changes to buyer tiers: We understand that customer buying habits might have been affected in 2020. If they fall into that category, then there’s no need to worry about their buyer tier changing. We’re deferring all annual buyer account reviews until at least the middle of the year.
10th September, 2020
Manheim Vehicle Services is now in operation, and with the appropriate safety protocols in place, including Personal Protective Equipment (PPE) and social distancing measures for our colleagues, we are able to allow vehicle movements in and out of our sites.
All vehicle collections from a Manheim site are appointment only.
It is currently anticipated that a physical sales programme through Manheim Auction Services will recommence in the second half of the year; details will be shared in due course.In the meantime, Manheim Auction Services continues to operate a full sales programme via Simulcast, and Dealer Auction has 600 auctions ending daily.
We have increased our online Simulcast sales programme and have introduced a new support package to help accelerate customers return to business. This doesn't mean that we won't be returning to physical auctions – and will be reviewing this regularly in line with Government advice around social distancing and mass gatherings.
We will communicate further once we are able to through our website, social channels and email.
For site specific enquiries, please call the relevant auction site as their landline telephone numbers are now open.
Alternatively, you can contact our buyer services team on 0333 136 1750 or email us at: firstname.lastname@example.org
Don't forget you can also send us a message via Facebook or Twitter.
With so much information being shared, we’ve compiled a directory of important and useful links. Please note this links to third-party content and while we’ll do our best to maintain this list, you should exercise the usual caution when viewing.
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Have another question you'd like answered? Please let us know and our team will get back to you with an answer.